Service & Client Policy

Appointments can be booked through:

• Phone call
• WhatsApp
• Online booking channels
• Direct booking at the salon

Appointments are subject to availability and are confirmed once scheduled by our reception team.

For certain services, SAbeauti may require a deposit or advance payment to secure the booking.

SAbeauti offers professional home salon services across the UAE.

For home services:

• Clients must provide the correct address and contact details at the time of booking.
• Parking access must be available for the service team.
• A clean and suitable space should be provided for performing the service.

If the service team arrives and the client is not available or unreachable, the booking may be considered completed and the home service fee may apply.

Additional charges may apply for late-night bookings, distant locations, or special requests.

Clients are requested to notify the salon at least 6 hours in advance if they need to cancel or reschedule an appointment.

If cancellation occurs:

• Less than 6 hours before the appointment
• After the service team has already traveled for home service

The booking may be subject to a service charge or deposit forfeiture.

Repeated last-minute cancellations may result in refusal of future bookings.

Our team always strives to achieve the best possible results according to the consultation performed before the service.

If a client is not satisfied with a result:

• The salon must be notified within 48 hours of the service.
• SAbeauti will offer a complimentary adjustment or correction, when reasonably possible.

Corrections may include:

• Toning adjustments
• Minor color correction
• Styling adjustments
• Touch-ups

Correction services must be scheduled within a reasonable time.

Hair coloring, highlights, balayage, bleaching, keratin, and other chemical services depend on multiple factors including:

• Hair history
• Previous chemical treatments
• Hair condition
• Natural hair pigment
• Lighting and perception of color tone

Because of these factors:

• Exact color shades cannot always be guaranteed.
• Slight variations in tone may occur.

If adjustment is required, SAbeauti will provide a complimentary correction service when appropriate.

Beauty services involve professional labor, products, and time.

For this reason:

• All completed services are non-refundable.

Refunds will generally not be issued for:

• Change of mind
• Personal preference changes
• Slight tone variations in color services
• Services already performed

If a concern arises, the salon will always aim to resolve the matter through correction or adjustment of the service.

Partial refunds may only be considered in rare situations where a service cannot reasonably be corrected, subject to management review.

Before performing certain services (especially hair color or chemical treatments), our team will conduct a consultation.

Clients are responsible for informing the technician about:

• Previous hair treatments
• Hair dyes or henna used
• Allergies or sensitivities
• Medical conditions affecting skin or hair

Failure to disclose such information may affect results, and the salon cannot be held responsible for outcomes caused by undisclosed hair or medical history.

Although we use professional salon products, some individuals may have sensitivities to cosmetic ingredients.

Clients with sensitive skin or allergies should request a patch test before service.

SAbeauti cannot be held responsible for allergic reactions if the client has not informed the salon in advance.

SAbeauti follows strict hygiene standards:

• Professional tool sanitization
• Disposable items where required
• Clean working environment
• Professional protective procedures

For safety reasons, technicians may refuse to perform services if:

• Skin infection is present
• Open wounds exist
• Hair or scalp condition is unsafe for treatment

SAbeauti maintains a professional and respectful environment.

Clients are expected to treat staff with courtesy.

The salon reserves the right to refuse or discontinue service in cases of:

• Abusive language
• Unsafe conditions
• Inappropriate behavior

Clients are responsible for their personal belongings during salon visits or home services.

SAbeauti cannot be held responsible for lost or misplaced personal items.

SAbeauti may occasionally take before and after photos of services for portfolio and marketing purposes.

These images will not include identifiable personal details unless client consent is provided.

Clients may request not to be photographed.

SAbeauti Professional Ladies Salon reserves the right to update or modify these policies at any time to improve service quality and operational efficiency.